Voice Solutions
PRI/SIP
As technology sprints ever forward, many businesses are examining the effectiveness of their phone systems. What’s the impact on the customer experience? What are the costs?
While some look to upgrade their old analog systems, others are looking to upgrade from a PRI system to something better, like SIP. Some businesses even choose to utilize a hybrid of the two.
VoIP
VoIP which stands for voice over internet protocol and it basically refers to the transmission or transfer of both multimedia and voice content over various internet networks.
The process is enabled by methodologies and technologies that help transmit IP communications through the internet, wide area networks or ELAN (enterprise local area networks)
Audio Conferencing
Full featured conferencing services and direct-dial capabilities let your associates in worldwide connect to you with international toll-free numbers or local access numbers.
Our International Audio Conferencing is backed by advance hardware, reliable networks, and high-speed infrastructure to provide excellent audio quality from more than 100 local access points and international toll-free business hubs globally.
Toll Free
Who doesn’t like to feast on free support and services? Amazing businesses work on the paradigm of providing ultimate customer satisfaction. And this ain’t easy! involves handling hundreds of calls on a daily basis, including exchange, complaint, inquiry and account related calls.
Another important point is, save your customer’s time by directing them to the right department or the person concerned. This further reduces any chances of miscommunication and the unrewarding flow of incorrect transfers from one department to another.
IVR
An interactive voice response (IVR) system is phone system software with automated voice menus that can route callers to their desired extensions without human assistance, by dialpad or voice.
The technology helps companies better serve customers and also frees up staff, making it helpful for call centers and other departments with high call volumes.
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